Create a highly innovative team

How to create a team communication guide

The Aim



  1. Book a meeting with your team to create your Team Communication Guide.
  2. Before your scheduled meeting, send your team the Team Communication Guide template and inspiration documents linked to in the Resources section. Ask team members to reflect on these and bring their thoughts to the meeting.
  3. As a team, workshop the answers to the following questions and collate them in a Google Doc. You can refer to the Inventium and Basecamp guides for inspiration:
    1. What do we use synchronous communication for? (Synchronous communication is live communication, such as meetings and phone calls).
    2. What do we use asynchronous communication for? (Asynchronous communication is non-live communication, such as email).
    3. As a team, do we default to asynchronous or synchronous communication?
    4. What does ‘urgent’ actually mean?
    5. Which communication channels do we use for what types of communication?
    6. What communication needs to happen daily/weekly/monthly, and what is the best channel for it to happen?
    7. How will we ensure our synchronous discussions reflect equal contributions?
    8. (Remote teams) What are our planned rituals around in-person connection?
    9. Based on team members’ Chronotypes, when should we do synchronous and asynchronous communication and Deep vs Shallow work? (refer to the Chronotype experiment and the Deep Work experiment for more information).
    10. What are our key communication values?
    11. Any additional questions relevant to your team.
  4. After the session, the team leader should refine the answers to each question and share the proposed guide asynchronously with the team for final feedback.
  5. After incorporating any feedback, transfer the text in the Google Doc into the Team Communication Guide template.
  6. Save the Guide somewhere central that can be easily accessed.
  7. Ensure you role model your communication preferences to help make them stick. Also, remember to make any associated changes to your calendar to reflect your Team Communication Guide decisions (e.g. changing a weekly video WIP to a walking meeting).

Other ways of creating a highly innovative team

Forge an exceptionally innovative team by harnessing collective intelligence through shifting. Elevate success rates with pre-mortems, reclaim time via zombie campaigns, validate ideas through experiments, and uncover lucrative business prospects, fostering a culture of continuous and transformative growth.