Privacy Policy

Effective Date: 31/10/2024

At Inventium, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with us and how we deliver our services. By accessing or using our websites and our services, you consent to the practices described in this policy. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

What information do we collect?

We focus on collecting only the information necessary to deliver the products and services you need. Most of the time we collect the information directly from you, but from time to time we may receive it from a third party (e.g. from your employer or from a conference organiser).

We collect personal information when you:

enquire about, apply for, or use our products or services,
contact us to make an enquiry or give us feedback,
visit our website or use our digital services,
participate in other activities we offer, such as keynotes, workshops or surveys,
talk to us or do business with us.

We collect the following types of personal information:

Type	Examples
Personal and contact names	This could include your name, address, email address, phone number, date of birth
Socio-demographic information	This could include your age, gender, occupation, job role and work-related information
Behavioural or survey-provided information	Inventium’s practices are very data-driven; we collect information on how people consume our products and services and we collect information directly from you in the form of feedback forms, surveys or other collection mechanisms. We may use these for our client delivery, to measure the impact of our services or to improve our products
Interaction information	This could include information on your interactions with us, such as when you participate in a workshop series, attend a webinar, make an enquiry or provide feedback
Digital information	We collect information about your electronically when you use our digital services, such as our website, completing online surveys and participating in online workshops or webinars. This includes information such as: IP address Information about the device (computer, mobile phone or tablet) you are using, and the operating system, browsers or applications you use when you use our digital services Location information

How we use your information

We focus on using behavioural science to help organisations drive innovation and growth. As part of delivering services and managing operations, some of our functions and activities involve the collection of personal information. This includes:

Business and Delivery:

Purpose	How we use your personal information
Providing Consulting Services	We collect and hold client information, including contact details and roles, to understand their needs and tailor our consulting services effectively. This information is gathered at the start of each project and is stored securely.
Workshops and Training	We offer both online and in-person workshops, gathering registration details to organise and personalise our sessions. We retain this information only as needed for the duration of the workshop.
Research	We are a science-based consultancy; we conduct research, collecting data through surveys and feedback forms. This includes demographic information and training feedback, which we may de-identify for analysis and long-term use. Data is shared only with consent or when required by law.

Operational Matters:

To manage our operations and maintain effective communication, we also:

Purpose	How we use your personal information
Distribute publications and newsletters	We gather names, email addresses, and preferences to send publications, newsletters and updates. This information is kept secure and used only for sharing relevant content from Inventium and occasionally from our partners. Subscribers can manage the topics they are subscribed to and unsubscribe at any time. We do not share this data externally.
Manage client and employee records	We maintain records on clients and employees, including sensitive data necessary for operational purposes. All data is securely stored and disclosed only when essential for business functions or compliance.
Recruitment purposes	We collect personal information for purposes such as evaluating an application you may make for a position
Manage our operations	We use your information to manage our operations, including: reviewing how products and services are delivered, how our internal processes are being operated and managed, reviewing customer feedback and how you use our products and services, testing and evaluating the effectiveness of our products and services, monitoring contacts with you for quality assurance, training or compliance purposes, managing complaints
Service Providers	We may share your information with trusted service providers who assist us in operating our website, conducting business activities, and providing services to you.
Comply with our legal obligations	We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with third parties for the reasons mentioned above in the How we use your information section. Other third parties we may share your information with are below:

Type	Details
Authorised Third Parties	We may share your information with third parties where you have authorised us to do so, or where we are required as part of a delivery. Examples include: Reporting on workshop participants to a company Detailing attendance of a breakout to a conference organiser
Our Service Partners	We share information with trusted partners and vendors who help us deliver our products and services to you. These may include: Technology providers, including cloud storage services, data analytics platforms, and collaboration tool providers Professional service partners we collaborate with to deliver client or staff projects, such as specialised consultants, industry experts, training providers and research firms Administrative service providers, including document processing services, mailing houses, and archival services IT security and infrastructure providers who help maintain our systems and protect data Market research and business intelligence companies that help us analyse industry trends Legal and compliance advisors who assist with regulatory requirements Accounting and auditing firms that review our financial records Office facilities management and equipment providers Background screening and verification services for recruitment Professional indemnity insurers and insurance brokers
Government and law enforcement agencies	We share information with regulators, government agencies and law enforcement when required by law in countries where we operate.

Type

Details

Authorised Third Parties

We may share your information with third parties where you have authorised us to do so, or where we are required as part of a delivery. Examples include:

Reporting on workshop participants to a company
Detailing attendance of a breakout to a conference organiser

Our Service Partners

We share information with trusted partners and vendors who help us deliver our products and services to you. These may include:

Technology providers, including cloud storage services, data analytics platforms, and collaboration tool providers
Professional service partners we collaborate with to deliver client or staff projects, such as specialised consultants, industry experts, training providers and research firms
Administrative service providers, including document processing services, mailing houses, and archival services
IT security and infrastructure providers who help maintain our systems and protect data
Market research and business intelligence companies that help us analyse industry trends
Legal and compliance advisors who assist with regulatory requirements
Accounting and auditing firms that review our financial records
Office facilities management and equipment providers
Background screening and verification services for recruitment
Professional indemnity insurers and insurance brokers

Government and law enforcement agencies

We share information with regulators, government agencies and law enforcement when required by law in countries where we operate.

Sending information overseas

Sometimes, we may send your information overseas. It may be to:

Work with our international service providers
Process international payments
Collaborate with our global business partners
Respond to official requests from foreign authorities

We ensure all overseas disclosure and use include appropriate privacy and security protections.

Securing your information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet can be guaranteed to be 100% secure. We cannot ensure the security of any information you transmit to us and you do so at your own risk. We keep personal information only while needed for business or legal purposes. After that, we de-identify or destroy it.

Accessing your information

You have the right to access, correct, or delete your personal information that we hold. You can also withdraw your consent for receiving marketing communications at any time. To exercise these rights, please contact us using the information provided below.

Further information

Who does this privacy policy cover?

This privacy policy applies to anyone whose personal information we collect, including clients, contractors and website visitors. While employee records are exempt from the Privacy Act, we handle all employee information securely and responsibly, following other applicable laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: amantha@inventium.com.au
Phone: +61 412 656 538

How we respond to privacy complaints

We’ll do our best to:

Resolve your complaint on the spot, if possible
Resolve your complaint within 5 business days. If this isn’t possible, we will give you a written update and explain why and the process we are undertaking to resolve your complaint
Investigate your complaint. Where necessary, we will consult with other parties to resolve your complaint
Make a decision about your complaint. We will write to you to explain our decision.

You may also raise any concerns directly with the Office of the Australian Information Commissioner (OAIC). OAIC acts as an impartial third party when investigating and resolving a complaint in relation to the handling of your personal information. You can contact the OAIC on:

Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: oaic.gov.au
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney, NSW 2001

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for any changes.

Using our website

By using our website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.